Return Policy

Thank you for shopping with Zip Zap Zoop. We take pride in providing high-quality products for kids that are designed to bring joy and happiness to your little ones. We understand that sometimes, despite our best efforts, you may need to return or exchange a product. This Return Policy is designed to ensure a smooth and hassle-free experience for you.

We are updating our return process to make it as seamless as possible.

In the meantime, please call our customer support on +91 9930000646 or send an email to and our representative will be happy to assist with any exchange or return.


1.Eligibility for Returns:

    • Products must be purchased directly from Zip Zap Zoop or our authorized retailers.
    • Returns must be initiated within 30 days from the date of purchase.
    • The product must be unused, in its original condition, and with all original packaging and tags intact.

2. Non-Returnable Items: The following items are not eligible for return or exchange:

    • Used, worn, or damaged products.
    • Products without original packaging or missing tags.
    • Personalized or custom-made items.
    • Gift cards and downloadable digital content.

3. Return Process:

Refund and Exchange:

      • Once we receive and inspect the returned product, we will process your refund or exchange.
      • Refunds will be issued to the original payment method within 2-3business days after the return is approved.
      • If you opt for an exchange, we will ship the replacement product to you at no additional cost.
      • In case the product is not eligible for a refund (e.g., if it does not meet the return criteria), we will contact you to discuss available options.

    Shipping Charges:

      • Shipping charges for returning the product will be the responsibility of the customer, except in cases of product defects or shipping errors made by Zip Zap Zoop
      • For exchanges, Zip Zap Zoop will cover the shipping costs of sending the replacement product to the customer.

    Damaged or Defective Products:

        • If you receive a damaged or defective product, please contact us immediately within 7 days of receiving the order.
        • We will arrange for the return and replacement of the damaged or defective item at no extra cost to you.

      Cancellation Policy:

          • If you wish to cancel your order, please do so within 24 hours of placing it to ensure the cancellation can be processed before shipping.

        Please note that Zip Zap Zoop reserves the right to amend this Return Policy at any time without prior notice. It is recommended to review this policy periodically for any updates.

        If you have any questions or concerns regarding our Return Policy, please do not hesitate to contact our customer support team. We are committed to ensuring your satisfaction and providing the best possible service for you and your children.